Requirements and boundaries
Map users, roles, workflows and exception cases. Separate essential functions from optional ideas before committing to an implementation.
GREYWHALE / DEVELOPMENT
Build the workflow your business actually needs.
When an off-the-shelf tool cannot support your workflow, custom development can connect the missing pieces. We scope web applications, integrations and content tools around clear requirements and acceptance criteria.
IS THIS THE RIGHT FIT?
Start with the business problem.
For teams managing repeated manual work, disconnected systems or a specialist customer journey that standard website components cannot support.
The final scope, deliverables, timeline and responsibilities are agreed in a project proposal. The items below describe the areas we can evaluate together.
WHAT THE WORK LOOKS LIKE
Clear work. Tangible deliverables.
Integration design
Review the capabilities and constraints of the APIs involved. Define data ownership, authentication, failure handling and synchronisation behaviour.
Implementation and validation
Build an agreed set of features and test the important user journeys, including empty states and failures rather than only the successful path.
Deployment and handover
Document configuration, operational requirements and maintenance responsibilities. Clarify how the system will be updated and how changes will be verified.
FROM BRIEF TO REVIEW
How we approach a project
- 01
Map the workflow
Understand the people, systems and decisions involved.
- 02
Validate the approach
Check critical integrations and agree a manageable initial scope.
- 03
Deliver in stages
Review working features against acceptance criteria.
- 04
Prepare for operation
Document ownership, deployment and the support boundary.
PRACTICAL ANSWERS
Questions before we start
Can you connect our CRM or ERP?
Potentially, if the systems provide suitable APIs or supported integration methods. We need to review documentation and access constraints before confirming scope.
Who owns accounts and source code?
Ownership, repository access, licensing and handover deliverables should be recorded in the project agreement before development begins.
How is a project estimated?
The estimate follows a defined workflow, integration review and acceptance criteria. Unknown dependencies may need an initial discovery or prototype stage.
YOUR NEXT STEP
Not sure which service you need?
Share your website, target market and business goal. We can use that context to discuss an appropriate starting point.
Talk about your project ↗